Refund & Cancellation Policy

PlanMyEvent is software sold to event planners and organisers by Celebrat Ventures. Planners pay a one-time price for each confirmed event (which unlocks that event's planning tools for a set period) and, optionally, for extra months. There is no subscription and nothing renews automatically.

• You can stop using the service at any time. Because there is no subscription, there is nothing to cancel.
• You can close your account from Settings → Privacy & data. Your data is erased 30 days later; you can reopen within those 30 days.

• Within 7 days: if you paid for an event and have not started using it (no guests, registrations, invoices or messages added to that event), you can ask for a full refund within 7 days of payment.
• Charged twice or by mistake: duplicate or wrong payments are refunded in full.
• Service problem: if the service was unavailable for your event because of a fault on our side, we refund the payment for that event.
• Once an event's tools have been used, or after 7 days, the payment is not refundable.

To ask for a refund, email info@planmyevent.online with your account email and the payment reference. Approved refunds are sent to the original payment method within 5–7 working days.

When you buy a ticket, donate or pay an invoice through an organiser's page, you pay that organiser, not Celebrat Ventures. Refunds and cancellations for those payments follow the organiser's own policy — please contact the organiser shown on your receipt or e-badge. A marketplace booking fee is refunded only if the organiser cancels the event.